Customer Operations Assistant

Customer Operations Assistant

Montreal - Full Time


Rachel is a young Montreal-based company specialized in hosiery and legwear that’s currently expanding with great ambitions. Recognized in Quebec for its exclusive designs, fashion inspiration and digital shopping experience that’s unique and personalized, Rachel inspires women to feel beautiful, confident, unique and to express their own style. Our vision is to build strong and sincere relationships with each of our clients by listening to them, getting to know them and providing them with the experience they need across North America and Europe.

We are looking for a Customer Operations Assistant to join our team. Your main role will be to assist the operations team in processing returns, managing orders returned for address errors and to eventually suggest and implement new processing methods. 

During our busy season, you will be asked to help our Customer Happiness Squad with customer support and to fulfill orders at the warehouse.

In turn, we are looking for someone who is extremely organized and comfortable with Excel and other online tools. If you’re a “professional” organizer - we are looking for you!

Rachel’s team is composed of 10 super ambitious people, connected to the company’s vision and who value a fun work environment. Transparency is key to the company with objectives known to all for a 100% team effort to achieve them.

 

Responsibilities

Customer Operations

  • Process returns;
  • Manage orders returned for address errors;
  • Suggest improvements to the return process;
  • Help with customer service and order processing during busy periods or as needed;
  • All other related tasks.

    Requirements

    • Logistics and/or Operations Management profile.
    • Experience in data processing; an asset.
    • Experience in customer support; an asset.
    • Bilingual in french and english
    • Proficient in Excel and comfortable learning to use new technological tools.

    Skills and know-how

    • Autonomous and proactive
    • Extremely organized;
    • Be rigorous;
    • Work well in a team. 

    Job Type : Full Time or Part Time

    Start Date : As soon as possible

    End Date : Undefined

    Remuneration: To be discussed

     

    Join us by sending your CV and cover letter to maryane@fromrachel.com

    Please note that only the selected candidates will be contacted!