Customer Operations Assistant

Customer Operations Assistant

Montreal - Full Time


Rachel is a young Montreal-based company specialized in hosiery and legwear that’s currently expanding with great ambitions. Recognized in Quebec for its exclusive designs, fashion inspiration and digital shopping experience that’s unique and personalized, Rachel inspires women to feel beautiful, confident, unique and to express their own style. Our vision is to build strong and sincere relationships with each of our clients by listening to them, getting to know them and providing them with the experience they need across North America and Europe.


We are looking for a Customer Operations Assistant to join our team. Your main role will be to assist the operations team in processing returns, managing orders returned for address errors and to eventually suggest and implement new processing methods. 


You will also be called upon to help the Customer Experience team better understand its customer and subscriber purchasing behaviours  by conducting interviews and surveys, and to participate in the organization/categorization of the collected data.


In turn, we are looking for someone who is extremely organized and comfortable with Excel and other online tools. If you’re a “professional” organizer - we are looking for you!

Responsibilities

Customer Operations

  • Process returns;
  • Manage orders returned for address errors;
  • Suggest improvements to the return process;
  • Help with customer service and order processing during busy periods or as needed.

UX Research

  • Conduct interviews/surveys with customers to find out more about their purchasing behaviour;
  • Collect and categorize collected data to help the team improve our products and services.

Skills and know-how

  • Passion for customer experience, e-commerce and fashion;
  • Relevant experience with interviews and surveys;
  • Experience in data processing, administration;
  • Organized, autonomous, proactive, analytical mindset 

Job Type : Full Time or Part Time

Start Date : As soon as possible

End Date : Undefined

Remuneration: To be discussed

 

Join us by sending your CV and cover letter to maryane@fromrachel.com

Please note that only the selected candidates will be contacted!