How Well Do you Know your Subscription?

How Well Do you Know your Subscription?

How Well Do you Know your Subscription?

How Well Do you Know your Subscription?

Club Rachel

Are you a new From Rachel subscriber? Or have you been a subscriber for some time and feel a little lost with your subscription options? If you answered yes to one of these two questions, you’re in luck! I'm here to take you through your subscription. 

Read on to discover all the perks of our subscription service and be aware of all the options available to you so you can fully enjoy your subscription.

Here’s everything you need to know about From Rachel's subscription!

1. Frequency

When you subscribe you choose how often you would like to receive your boxes, but did you know that you can change the frequency at any time? In your account, you can change your frequency to receive your tights every month, every 2 months or every 3 months, depending on the season and your needs.

2. Your size

Rachel’s subscription is available in sizes ranging from A to D and does not yet include sizes E to G (we’re working on that). If you fall between two sizes, it's always better to opt for the largest size for maximum comfort. If you don’t feel completely at ease in your tights, you can always change the size of your subscription in your account. Finally, if you have any doubts, our team is there to help!

3. Fast forward your box

If you can’t wait to get your next box, you can fast forward your upcoming shipment with just one simple click. You’ll immediately be charged $27.50 and your box will be prepared within 3 to 5 business days. Don’t forget to update your style preferences to choose the items you would like to receive.

4. Skip a box

You don’t need tights this month? No worries, you can skip a box at anytime directly in your account. NOTE, if you have a renewal and you don’t wish to receive your box, write to the team  quickly to cancel it. If you simply skip a box, the one that is being prepared will not be canceled!

5. Pause

You don’t expect to need tights for the next few months? You can pause your subscription by clicking on "Pause". You can then resume your subscription at any time. Once again, if you pause your subscription after a renewal, it does not cancel your box, which is in preparation. You have to contact the team ASAP to cancel instead. 

6. Cancel your subscription

If you have too many tights and you want to leave us for good (snif!), you can cancel your subscription at no cost, at anytime. Rachel’s subscription is completely commitment free, so you can cancel at anytime. You can cancel your subscription by clicking on "Unsubscribe". We will be very sad to see you go though!

7. Update your Style Preferences

To choose the items you would like to receive in your boxes, you have to update your Style Preferences. In addition to telling us about your style and your taste, you will be able to select the items that you would like to receive. Don’t forget to update your selection before each renewal, if you don’t like surprises! 

8. Refer a friend

Since your friends will definitely be asking where you bought your tights, we made it easy for you to share your referral code - located in your account - to help them discover Rachel. As a bonus, the referral code will give them 50% off their first box and will give you a $10 credit on your next box. Everyone wins and you'll look great on your next girls night out!

Have you learned anything new about your subscription? Don’t forget you can always contact the team if you have any questions!



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About us

Welcome to Rachel’s Blog! A blog dedicated to Rachel’s favourite accessory: Tights! Visit often to discover the latest styling tips, fashion news, tricks to maintain your tights and more.

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